Team Leader – Support
Locations:India
No of Position(s):Multiple
|Job Type:Full Time
Overview
Lead the support team and ensure timely resolution of customer and operational issues.
Role and Responsibilities
- Supervise support staff and workflows.
- Monitor ticket queues and service levels.
- Handle escalated support cases.
- Conduct team coaching and performance reviews.
- Maintain client satisfaction standards.
Desired Skills
- Leadership and customer service expertise.
- Operational coordination abilities.
- Strong communication skills.