SME – Support
Locations:India
No of Position(s):Multiple
|Job Type:Full Time
Overview
Provide advanced customer and operational support to travel agents and B2B clients while resolving escalated issues efficiently.
Role and Responsibilities
- Handle escalated client and booking issues.
- Coordinate with airlines for resolution.
- Support operational and ticketing teams.
- Monitor service quality and response times.
- Assist in process improvements and training.
Desired Skills
- Strong customer service skills.
- Knowledge of travel operations and ticketing.
- Problem-solving and communication skills.