President North America - Agency Business and Global Operations
Locations:Canada
Experience Required:15+ Years
|No of Position(s):1
|Job Type:Full Time
Overview
The President, North America – Agency Business and Global Operations is the executive leader responsible for (1) the P&L and growth of Mondee's North America Agency channel — covering travel agencies, TMCs, consortia, and host agency networks — and (2) the worldwide Operations function that powers the marketplace across all geographies.
Role and Responsibilities
- Own the full P&L for the North America Agency business: annual and multi-year bookings, revenue, margin, and market share targets
- Define and execute the long-range strategy for Mondee's agency channel across leisure agencies, TMCs, consortia, host networks, and independent agents
- Lead the North America B2B sales organization through EVP/SVP-level direct reports, Directors of Sales, Regional Sales Managers, and Sales Managers
- Own the worldwide Operations function powering Mondee's marketplace: customer support, fulfillment, ticketing, post-booking servicing, supplier/airline operations, mid- and back-office workflows
- Recruit, develop, and retain senior sales leaders; build the leadership bench for the North America business
- Identify and prioritize new geographies, verticals, and customer segments to expand Mondee's footprint
- Represent Mondee externally at major industry forums, customer events, supplier summits, and analyst engagements
- Build and maintain senior relationships across the travel industry ecosystem (customer, suppliers, industry associations)
- Ensure tight alignment between Sales, Operations, Customer Support, Product, and Finance to deliver a seamless customer experience at scale
- Champion data-driven decision-making; partner with Finance and Sales Operations on forecasting, capacity planning, unit economics, and reporting
- Monitor market trends, competitor activities, and customer feedback to identify areas for improvement and growth.
Desired Skills
- 15+ years of B2B travel experience with at least 8+ years in senior executive sales roles.
- Bachelor's degree in Business, Marketing, or a related field.
- Proven track record scaling both a regional commercial business and a global operations function simultaneously.
- Outstanding executive presence with proven ability to engage CEOs, Boards, investors, and industry leaders.
- Strong commercial acumen: pricing, deal economics, margin management, and revenue forecasting.
- Strategic thinker with a track record of driving revenue growth and achieving sales targets.
- Exceptional people leadership: hiring senior talent, coaching, performance management, and culture building.
- Proficiency in CRM software and sales analytics tools.
- Ability to travel as required.